FAQ
Questions people ask before they move money.
Answered directly, including the ones with answers you might not like.
Account & privacy
Moving bitcoin
Fees & failures
- The wallet is custodial
- Your balance is a record we keep, not a key you hold.
- Nothing verified is not nothing collected
- Name, phone and email are stored. None of them is ever checked.
- A lost passphrase ends the account
- It exists only as a hash. There is nothing here to read back.
Not answered here? How it works walks through an account end to end, and Fees shows every charge with a worked example.